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What matters to you, matters to us

FBT is focused on giving you a rewarding all-round educational experience. On the rare occasion where you are unhappy with any aspect of our services, we encourage you to let us know - our success depends on how much you enjoy your time with us.

There are procedures in place for current and prospective students. Both involve informal and formal stages - as well as the option to appeal for current students. All complaints are confidential and will be resolved as quickly as possible.

FBT Student Complaints Procedure 

FBT Students Complaints Procedure download file here

FBT Admissions Complaints Procedure 

FBT Admissions Complaints Procedure download file here